Lost Package Policies

What to do if your package is delayed or feared lost with the USPS:

Especially during busy seasons, it is normal that some packages will be delayed in the postal system.  Tracking information may not always update accurately.  This does not mean your package is lost!  It just means their system was overwhelmed and they weren’t able to scan everything at every stop along the way.

In the rare event that a package is lost in the mail system we are happy to help investigate however please be advised that we have no more information, nor the ability to gather any more information than you do.

If your package is lost please follow the steps on the USPS website. First file a Help Request Form.  If that does not get your package to you in 7 business days, you can then file a Missing Mail Search Request. You will need the tracking number provided to you via email from our website - these emails sometimes get caught in spam or promotional folders.

We are a small business and are unable to refund/replace packages due to shipping delays once items leave our studio.

We will not be able to discuss issuing a refund/replacement until 60 days after receiving a copy of your Missing Mail Request.  This is to allow the postal system to recover from any issues and to locate your package. 

We are not responsible for stolen packages.  Once a package is marked delivered by the USPS or the UPS we will can not offer a refunds or replacement.  Please make sure you have a secure place for your packages to be delivered!

Thank you so much for your patience and understanding!